Understanding LESC’s Work Culture: Supporting the Community and Staff

At LESC, the work culture is deeply ingrained in supporting individuals battling substance use disorder while fostering a supportive and caring environment for its employees. Jacqueline Vargas, the Vice President of Human Resources, is proud to support a positive work culture at LESC, stating, “We really do have a great company culture. It’s an environment that’s supportive and caring.” It has taken work and creativity to cultivate a workplace that aligns with LESC’s mission, emphasizing the supportive nature of the environment and its commitment to serving those struggling with substance use disorder.

Jacqueline Vargas, who has been an integral part of LESC for 16 years, underscored the significance of nurturing a work culture that resonates with LESC’s mission and values. She detailed the rigorous screening process for potential hires, aiming to select employees who understand and align with LESC’s stance on substance use disorder. This meticulous approach ensures that staff members are not only qualified but also possess an understanding and empathy toward LESC’s mission.

Fostering Patient Trust

A positive work culture, as seen at LESC, plays a pivotal role in nurturing patient trust. Beyond the clinical expertise provided, it’s the supportive and caring environment cultivated among staff that underpins this trust. “A positive work culture can build confidence among staff who provide patient care,” Vargas explained. This confidence is reflected in the respect and care with which LESC’s clinicians and staff approach each case – bolstering patient confidence in return. It’s this culture that ensures patients not only receive treatment but feel supported and understood throughout their recovery journey.

The Importance of Cultivating a Supportive Environment

To reinforce the nurturing work culture, LESC organizes different events and programs for staff wellness. These initiatives, such as health fairs, picnics, and holiday parties, offer employees opportunities for relaxation, networking, and personal rejuvenation. These gatherings not only facilitate stress relief but also encourage camaraderie among staff members. “These events are so important because of the kind of work that our staff does. It isn’t easy. They are often exposed to traumatic experiences from our clients,” Vargas said.

Promoting Collaboration and Tailored Solutions

Recognizing each team member’s value, LESC ensures staff members feel supported in their roles. “A positive work culture can lead to engaged clinicians and staff who feel valued and supported,” Vargas affirmed.

The positive work culture at LESC works to fuel collaboration – spurring innovative solutions to complex treatment challenges. Here, the emphasis on teamwork and mutual support cultivates an environment where the collective wisdom of various disciplines works in combination to benefit clients. “A positive work culture can lead to better collaboration and real solutions,” Vargas asserted.

Empowering Staff through Education and Development

LESC places a strong emphasis on continued education and professional development. “We definitely encourage continued learning because we all have to continue learning in this world,” Vargas explained.

Staff members are encouraged to engage in up to five days of training per year, with paid leave and financial support for training costs. In addition, the organization utilizes a learning management system, Relias, providing a wide range of training resources for personal and professional growth – many that qualify for continuing education units (CEUs).

Inclusivity: Beyond Surface-Level Differences

True inclusivity in a world marked by diversity necessitates a deeper understanding that surpasses mere tolerance of differences. That’s why LESC prioritizes inclusivity, respecting the diverse backgrounds of its staff. At LESC, inclusivity is woven into the fabric of the institution, fostering an environment where diversity isn’t just acknowledged but celebrated in terms of significant holidays and events that are reflective of LESC’s unique demographic makeup.

At LESC, even in difficult moments, the focus remains on preserving an individual’s dignity, ensuring that every interaction, even in adversity, upholds the core values of respect and inclusivity.  This commitment to inclusivity fosters an environment where all individuals feel seen and valued. “Respect and dignity go a long way for everybody – even in difficult circumstances, we treat others in a dignified way,” Vargas said.

Success Stories and Staff Empowerment

LESC prides itself on success stories of graduates-turned-employees and -board members – including former clients who have not only overcome their own challenges but have also become valuable assets to the organization. These individuals bring unique perspectives and understanding, contributing to a culture of empathy and support. “The greatest part is that no one understands another until you’ve kind of experienced something very similar,” Vargas asserted.

A Purposeful Mission Supports Both Clients and Staff

Vargas acknowledged the challenges of an ongoing labor shortage and funding constraints. However, she remains proud of LESC’s resilience and unwavering commitment to its purpose. The focus remains on providing crucial services to a community often overlooked – focusing on supporting these vulnerable populations. Through a combination of purposeful initiatives, personalized care, and an unwavering dedication to its mission, LESC sets an example of a workplace culture that prioritizes both community care and employee well-being.